Astroji.in strives to provide the highest quality online puja services with respect and dedication. We understand that unforeseen circumstances may arise, requiring you to cancel your booked puja. This policy outlines the conditions under which cancellations and refunds are permitted.

Cancellation:

• Refundable Cancellations: You may receive a full refund if your puja is cancelled due to the following reasons:

  • Unavailability of Pandit: If the assigned Pandit is unable to perform your puja due to illness, unforeseen circumstances, or any other reason beyond our control, Astroji.in will offer a full refund or attempt to reschedule your puja with another qualified Pandit.
  • Technical Issues: If technical issues on our platform prevent your puja from being performed as scheduled, you will receive a full refund.
  • Double Booking Error: If we inadvertently double-book your chosen muhurtha (auspicious time) for another puja, you will receive a full refund and be offered assistance in scheduling your puja for another suitable time.

• Non-Refundable Cancellations: Unfortunately, cancellations due to reasons beyond those listed above, including but not limited to:

  • Change of mind or personal reasons.
  • Incorrectly chosen date or time.
  • Unavailability of preferred Pandit (when multiple options are available).
  • Technical issues on your end (internet connectivity problems, etc.).
  • Cancellation after the puja has been confirmed and initiated (please refer to confirmation email for specific timing).

Refund Process:

• If your cancellation qualifies for a refund, the amount will be processed within 5 business days to the original payment method used.
• Please note that processing times may vary depending on your bank or financial institution.
• For any inquiries or disputes regarding cancellations and refunds, please contact our customer support team at booking@astroji.in or +91 8130025322

Additional Information:

• To cancel your puja, please contact our customer support team as soon as possible. Cancellations must be made through email or phone and confirmed by a representative for them to be valid.
• This policy is subject to change at any time without prior notice. We recommend reviewing this policy before booking your puja.
• By booking a puja on Astroji.in, you acknowledge and agree to the terms and conditions of this Cancellation and Refund Policy.

Transparency and Fairness:

We understand that cancellations can be inconvenient, and we strive to be as transparent and fair as possible in our refund policy. We appreciate your understanding and cooperation.

This policy balances Astroji.in’s need to protect its commitment to performing pujas and ensuring Pandit availability with the understanding that unexpected situations may arise for customers. Remember to adjust contact information and add any specific details you want to include, such as refund processing fees if applicable.

I hope this helps! Let me know if you have any other questions.